All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.

If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund from Ticketmaster within a specified time period after the rescheduled show announcement. This will allowed others who can attend the new date to purchase your tickets. For cancelled shows, Ticketmaster will automatically refund your tickets.

Clear plastic, vinyl, PVC tote bag, or empty hydration pack not exceeding 2 liters. Small-sized purses or wallets not exceeding 10 inches tall by 14 inches long are permitted.

Accessible Seating is available for all shows at Lake Tahoe Outdoor Arena at Harveys. To purchase ADA tickets, click on the “Filters” icon towards the upper right on the Ticketmaster event page and select "Show accessible tickets".

If you have tickets for a show but were unable to get accessible seating, we will do our best to accommodate you on the night of the show. We recommend that you arrive close to door time (as space is first come, first served) and ask staff at the entrance who will be able to escort you to an accessible section in the venue.

If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at [email protected].

Parking is available at Harveys Resort and Casino & Harrah's Resort & Casino.

Clear plastic, vinyl, PVC tote bag, or empty hydration pack not exceeding 2 liters. Small sized purses or wallets not exceeding 10 inches tall by 14 inches long are permitted. Clear bags are preferred. Oversized bags will be directed to be stored in a cost locker. Diaper bags permitted if adult is bringing infant into venue. Bags must be checked by wand. Stroller parking available. Harrah’s and Harveys is not responsible for lost, stolen or damaged property.

Coolers, poles, sticks, drones, laser pointers, weapons or projectiles, unauthorized cameras with removable lenses, monopods, tripods, selfie sticks, metal, wooden or plastic bleacher and beach chairs, metal containers, and beverage containers.

Tickets for all shows are available through Ticketmaster.com and apeconcerts.com. Subject to availability, tickets can also be purchased at the Harveys box office, open 3 hours prior to each event.

Another Planet Entertainment offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage.

If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time.

Our Box Office opens 3 hours prior to show time on the night of the show ans is located to the left of the main entry.

Any support acts will be listed at www.apeconcerts.com. Support acts are often added close to the show date, so make sure to check back often. Please note support acts are subject to change.

We recommend Harveys Resort and Casino & Harrah's Resort and Casino.

Smoking is permitted in designated areas.

Food & beverage concessions stands are located throughout the venue during concerts. In addition, Harveys and Harrah's have a variety of restaraunts and bars to choose from. Find out more at HERE.

The acceptable forms of identification are government-issued photo IDs (Driver’s License, Passport, Military ID, etc..) that clearly has your photo, name and birth date. A student ID is not an acceptable form of identification.

Yes, everyone requires a ticket regardless of age. Children under four years of age are discouraged except for events specifically geared towards children.

Please reach out to: [email protected]